This Return & Refund Policy applies to merchandise purchased through the Modern Way Impact online store.
Many Modern Way Impact products are custom produced after an order is placed through Printify and its fulfillment network.
Because products are produced specifically for the order, returns and exchanges are not accepted for ordinary change-of-mind requests. Printify likewise states that returns and exchanges are not supported where a customer selected the wrong size or color or simply changed their mind.
Except where required by applicable law, we do not accept returns or exchanges because:
Please review product descriptions, sizing information, color selections, and shipping information carefully before completing your order.
We do not offer routine size, color, style, or preference exchanges.
A replacement may be available only when the original item is damaged, defective, materially incorrect, or otherwise qualifies for resolution under this policy.
If your merchandise arrives damaged, defective, or affected by a manufacturing or fulfillment error, contact us within 30 days of delivery.
Please provide:
Printify currently provides for a reprint or refund for qualifying damaged or manufacturing-error claims reported within 30 days of delivery.
If you receive an item materially different from the product you ordered, contact us within 30 days of delivery.
After verification, the available resolution may include a replacement/reprint or refund.
For many qualifying damaged or defective claims, the product does not need to be physically returned.
Do not return an item unless we or the applicable fulfillment provider specifically instructs you to do so.
If tracking indicates a delivery problem or the order does not arrive within the expected delivery period, contact us promptly so we can investigate.
Where the carrier or fulfillment provider determines that an order qualifies as lost in transit, a replacement or refund may be available under the applicable fulfillment rules.
Printify's current terms distinguish between ordinary shipping delays and orders determined to be lost, and provide specific procedures for merchant claims.
When a refund is approved, the refund will generally be issued to the original payment method used for the transaction.
The time required for the refund to appear depends on the payment processor and financial institution.
A refund of shipping charges is not automatically available solely because an order was delayed.
Shipping-related refunds or replacements will be considered according to the circumstances, the applicable fulfillment provider's rules, and applicable law.
Orders may be cancelled only if the cancellation request is received before the order enters production.
Once production has started, the order generally cannot be cancelled because the merchandise is being custom produced.
Claims for damaged, defective, or incorrect merchandise should be submitted within 30 days of delivery.
Claims submitted after that period may be denied unless applicable law requires otherwise.
All merchandise sales are final except for valid defect, damage, incorrect-item claims, approved cancellation before production, or rights that cannot legally be waived.
Nothing in this policy is intended to exclude or limit mandatory consumer rights under applicable law.
Submit your claim through:
https://modernwayimpact.com/pages/contact
Include your order number, contact information, a concise description of the issue, and photographs where relevant.
Purchasing merchandise does not automatically create a tax-deductible charitable contribution.
See the Donation Policy for charitable giving terms.
