1. Merchandise Fulfillment
Modern Way Impact uses Printify and its third-party production and fulfillment network for applicable merchandise orders.
Products may be produced after an order is placed rather than held as traditional warehouse inventory.
Printify may use different production facilities and providers depending on the product, destination, availability, and fulfillment configuration.
2. Estimated Delivery Time
Our current published merchandise delivery estimate is:
The delivery estimate begins after the order has been successfully submitted for fulfillment.
This is an estimate, not a guaranteed delivery date.
Actual delivery may vary because of:
- Production volume.
- Product availability.
- Shipping carrier delays.
- Weekends and holidays.
- Weather or transportation disruptions.
- Address issues.
- Customs processing.
- International shipping conditions.
3. Order Processing
After payment is successfully processed, an order may be sent to production.
Once production begins, the order may not be cancellable or changeable.
Because merchandise is generally produced after purchase, we cannot guarantee that an order can be stopped after production begins.
4. Shipping Destinations
Orders may be shipped only to destinations available through the applicable checkout.
Available destinations may vary by product and fulfillment provider.
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Such charges are generally the customer's responsibility.
Printify notes that applicable customs fees may be imposed under the destination country's import rules.
5. Shipping Charges
Applicable shipping charges are displayed at checkout.
Shipping rates may vary according to product, destination, quantity, fulfillment provider, and available shipping method.
6. Tracking
Where tracking is available, tracking information may be sent to the email address provided at checkout.
Tracking information is provided by the applicable shipping carrier or fulfillment provider.
A tracking number does not guarantee a particular delivery date.
7. Delayed Orders
A shipping delay does not automatically create a right to a refund.
If an order appears significantly delayed or lost, contact us through the Contact page so the order can be reviewed with the applicable fulfillment or shipping provider.
8. Incorrect or Incomplete Addresses
Customers are responsible for providing complete and accurate shipping information.
An incorrect or incomplete address may result in delivery failure, return-to-sender, additional shipping costs, or other delays.
If an order is returned because of an incorrect address, any re-shipment may require an additional charge.
9. Damaged or Incorrect Merchandise
If merchandise arrives damaged, defective, or materially incorrect, notify Modern Way Impact as soon as possible and within 30 days of delivery.
Where required for claim review, provide:
- Order number.
- Description of the problem.
- Clear photographs showing the issue.
- Additional information reasonably requested for verification.
Printify's current merchant policy supports reprints or refunds for qualifying damaged or manufacturing-error claims reported within 30 days of delivery.
10. Return Address
Routine returns are not accepted for standard print-on-demand merchandise.
Do not mail merchandise back to the Modern Way Impact mailing address unless we provide written return instructions.
When a return is legally required or specifically authorized, return instructions and the appropriate destination will be provided separately.
11. Cancellation Deadline
Customers should request cancellation immediately after placing an order.
A cancellation is generally possible only before the order enters production.
Once production has started, cancellation may no longer be possible because the product is being custom produced for the order.
12. Merchandise Is Not a Donation
Merchandise purchases are commercial transactions.
Buying a T-shirt, hoodie, mug, cap, bag, or other product does not automatically create a charitable contribution.
Any charitable portion associated with a specific merchandise promotion must be clearly identified at the time of purchase.
13. Policy Changes
Shipping methods, fulfillment providers, destinations, delivery estimates, and shipping charges may change.
The current version of this policy applies to orders placed after its effective date unless otherwise required by law.